We understand that your privacy is important to you and that you care about how your personal data is used. This privacy policy outlines how your personal information is collected, used and shared when you visit or make a purchase on lanoral.com (our "Site")

 

This privacy policy applies to all personal data that is collected and used by us when you when you visit or use the websites, web shops, when you place and order or contact us as well as when you purchase our products in our stores or interact with us through social media or otherwise. For purposes of this privacy policy, ‘personal data’ means any information through which we can identify you, as further described below.

 

INTRODUCTION

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This website is operated by La Noral. Throughout the site, the terms “we”, “us” and “our” refer to La Noral. La Noral offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

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La Noral Ltd, is responsible for using your personal data.

 

DATA COLLECTION

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The information we collect about you when you buy our products or use our Services may include the following (jointly referred to as: ‘personal data’).

General:

• Your contact details. Your name, postal address and other contact details, such as your telephone number and e-mail address.

• Your account data and electronic identification data (including IP address, MAC address, geographic area where you are located, browser type and version, operating system, referral source, length of visit, page views, website navigation paths, as well as information about timing, frequency and pattern of your service use) and the data you provide to us.

• Information regarding your use of our online Services. This may include data regarding the pages you visit and the content of your abandoned shopping cart.

• Your purchases in our stores and online. The data we collect if you purchase a product in one of our stores or online, (such as date and amount of the purchase, the product you purchased location of the store, the website or app through which you make your purchase, payment method, payment status, discount, delivery method and delivery address.

• Your reviews. The comments, experiences, preferences, product reviews shared with us online or through social media.

• Your communication data. Your requests, any complaints you may have and any other data that we receive if we communicate with you via e-mail, online or via social media.

 

USE OF YOUR DATA

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La Noral collects and utilises your personal data for the purposes set out below.

For the performance of our agreement with you:
In order to manage and handle your purchases (online and in our stores) and to provide you with the Services you requested from us, including handling your requests, we use your contact details, your account and electronic identification data, information regarding your purchases in our stores and online.

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DATA STORAGE AND SECURITY

The information described above may be used to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law.

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The usage and analytical data (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation paths, as well as information about timing, frequency and pattern of your service use) may be processed for the purposes of analysing the use of the website and services. We process this information in order to monitoring and improving our website and services.

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The personal data referred to above may also be used by La Noral:

• to generate aggregated statistics about the users of our products and Services;

• to assist in security and fraud prevention;

• for system security and integrity purposes (preventing hacking, cheats, spamming, etc.);

• to remind you per email of your abandoned cart or send you an order confirmation;

• to facilitate our business operations, to operate company policies and procedures;

• to enable us to merge, sell, acquire, or transfer assets; and

• for other legitimate business purposes permitted by applicable law.

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USE OF INFORMATION BASED ON YOUR CONSENT

If you choose so and consent we will use your contact details to send you marketing materials and newsletters. You may opt out of receiving such marketing materials at any time by following the instructions in any communication you receive from us. You can also control these preferences in your profile settings and device. We may also use your personal data referred for marketing purposes based on your profiles via email, or other electronic means or otherwise, but we will only do so after we have received your consent to do so.

Please be advised that you can withdraw your consent at any time by clicking on the link we provide you with all our communications.

Please do not supply any other person’s personal data to us.

 

COOKIES

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We use cookies. These are placed by software that operates on our servers, and by software operated by third parties whose services we use. When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any purpose. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all of the functionalities of our website. Please visit our cookie policy.

 

THIRD-PARTY DATA PROCESSORS

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Our websites and mobile applications contain links to third-party websites; if you follow these links, you will exit our websites and mobile applications. While these third-party websites are selected with care, we cannot accept liability for the use of your personal data by these organisations. For more information, please consult the privacy statement of the website you are visiting (if such a statement is provided). We don’t sell your personal data and we may share your personal data with the following parties:

• Service Providers and Processors: we engage third party vendors, agents, service providers, and affiliated entities to provide services to us on our behalf, such as support for the internal operations of our websites, online stores (including payment processors and third parties we use of sending your orders to your home address), Services (e.g., technical support processing), as well as related offline product support services, data storage and other services. Our contracts with these service providers do not permit use of your information for their own (marketing) purposes.

• Affiliated companies: including other companies within La Noral, joint ventures, franchisees and licensees.

• Partners: Sometimes we offer you a service or product in co-operation with partners. In this case we may also disclose your personal data to those partners, but only where you have consented.

• Corporate Transactions: information about our customers, including personal data, may be disclosed as part of any merger, sale, transfer of our assets, acquisition, bankruptcy, or similar event.

• With Consent: we may also disclose information about you, including personal data to any other third parties, where you have consented or requested that we do so.

• Third parties: provided a legal requirement must be followed. We may also disclose your personal data if we believe we are required to do so by law, or is reasonably necessary or to respond to claims and defend out legal position.

• Lastly, we may share aggregate or de-identified information with third parties for research, marketing, analytics and other purposes, provided such information does not identify a particular individual.

 

SOCIAL MEDIA

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When taking part to various social media forums like Facebook, Twitter, Instagram, Vimeo, etc., you should familiarise yourself with the tools provided by those platforms that allow you to make choices about how you share the personal data in your social media profile(s). We are bound by the privacy practices or policies of these third parties. Therefore, we do recommend you to read the applicable privacy policies/notices, terms of use and related information about how your personal data is utilised.

 

SECURITY

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We do take all reasonable steps to ensure that your personal data is duly secured, adopting appropriate technical, physical, and organisational measures, so that they are protected against unauthorised or unlawful use, alteration, unauthorised access or disclosure, accidental or wrongful destruction, and loss. We also use software programs to monitor network traffic to identify unauthorised attempts to upload or change information, otherwise cause damage. We secure your personal information from unauthorised access, use or disclosure.

 

DATA RETENTION

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We retain your personal data for as long as required to satisfy the purpose for which it was originally collected and used, unless a longer period is necessary for our legal obligations (for example, for tax related reasons) or to defend a legal claim.

 

DATA PROTECTION RIGHTS UNDER GDPR

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If you are a resident of the European Economic Area (EEA), you have certain data protection rights. La Noral LTD is committed to taking reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. Should you wish to be informed of what Personal Information we hold about you, or if you desire its removal from our systems, please contact us at: info@lanoral.com. If you are under 16, such requests should be made by your parent (or legal representative). Under certain circumstances, you have rights including:

 

• Requesting access to your Personal Information.

• Correction of any Personal Information deemed inaccurate, or completion if incomplete.

• Erasure of your Personal Information under certain conditions of our Policy.

• Objecting to our processing of your Personal Information.

• Seeking restrictions on processing your Personal Information, which we will store but not actively process.

• Being provided with your information in a structured, machine-readable format.

• Withdrawing consent at any time, upon which we will cease processing your Personal Information.

 

You also have the right to lodge a complaint with a Data Protection Authority about our use of your Personal Information. For more details, please contact your local data protection authority in the EEA.

 

CHANGES TO THE POLICY

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We may change this privacy policy from time to time by posting the updated version of the privacy policy on our websites and applications. We recommend you visit this page regularly to stay informed about possible changes.